Most hostel software stops at the owner. Hostel Mitra gives every resident their own app — dues, receipts, complaints, eKYC and the hostel guide, in their hand.
The point of the tenant app is not features for their own sake. It is that an owner stops being the lookup service for their own building.
The largest recurring time cost of running a PG is not collecting rent. It is answering “how much do I owe”, “did you get my payment” and “when is the water coming back” — individually, over WhatsApp, at night. A resident who can answer those questions themselves stops asking them.
A resident describes the problem, attaches photos and submits it. The complaint lands in the owner’s workspace with an urgency level and a status. When the owner updates that status, the resident gets a WhatsApp update and sees the change in their app. The full history stays on the complaint.
Most do not — they are owner-only dashboards. Hostel Mitra is one of the few with a separate resident app. Tenants see their dues and full payment passbook, every saved receipt, complaints they have raised with photos and current status, their own eKYC, announcements, a hostel guide, a digital residence card, and a checkout request.
This matters more than it sounds: the single biggest time cost of running a PG is answering the same questions over WhatsApp at night.
A resident opens the tenant app, describes the problem, attaches photos and submits it. The complaint appears in the owner’s workspace with an urgency level and a status. When the owner updates the status, the resident gets a WhatsApp update and can see the change in their app. The full history stays on the complaint.
This replaces the WhatsApp group where complaints get buried under forwards.
Hostel Mitra is published by Zubeida Software Services, Hyderabad, Telangana, India. Contact: support.hostelmitra@gmail.com or +91 94941 42694.
Get Hostel Mitra on Google Play or open the Hostel Mitra web app. A native iOS app is not published yet.