Question 1

How much does HostelMitra cost?

Accepted Answer

HostelMitra costs just ₹20 per bed per month. No hidden fees, no tiers, no feature-gating. Every feature is included. For example, if you manage 50 beds, you pay ₹1,000/month — that's less than ₹1 per day per bed.

Question 2

Do you offer a free trial?

Accepted Answer

Yes! Every new property gets a 2-month free trial with full access to all features. No credit card required. Just contact our team via WhatsApp or the contact form, and we'll set you up in minutes.

Question 3

Is my hostel data secure?

Accepted Answer

Absolutely. We use Supabase infrastructure with bank-grade encryption, row-level security (RLS) policies, and daily automated backups. Your data is more secure with us than in physical registers. Only authorized team members can access specific data.

Question 4

Can I manage multiple hostels or PGs?

Accepted Answer

Yes! HostelMitra supports unlimited properties. You can manage multiple hostels, PGs, boys hostels, girls hostels, and working women PGs — all from a single dashboard. Switch between properties instantly.

Question 5

How does WhatsApp automation work?

Accepted Answer

HostelMitra automates rent and due reminders, secure payment receipt links, welcome and joining-day updates, checkout notices and countdowns, eKYC requests, new complaint alerts to owners, complaint status updates to tenants, subscription alerts, and broadcast announcements from your hostel's business name.

Question 6

How does digital KYC with Aadhaar OCR work?

Accepted Answer

Tenants can self-onboard by clicking a link you share. They photograph their Aadhaar card, and our OCR engine automatically extracts their name, DOB, address, and Aadhaar number. They can also upload additional documents, add emergency contacts, and sign digitally — all without any paper.

Question 7

How do I collect rent through HostelMitra?

Accepted Answer

HostelMitra integrates with Razorpay for secure payment collection. Tenants can pay via UPI, credit/debit cards, or wallets. You get a real-time collection dashboard showing who's paid, who's pending, and automatic WhatsApp reminders for dues.

Question 8

Can my warden or staff use the app too?

Accepted Answer

Yes! You can invite team members (wardens, managers, accountants) with role-based access controls. Each team member sees only what they're authorized to see, and all activity is logged for transparency.

Question 9

What kind of reports can I generate?

Accepted Answer

HostelMitra generates comprehensive financial reports including collection summaries, expense tracking, dues reports, and tenant occupancy analytics. All reports can be exported as PDF or Excel files with one tap.

Question 10

I'm not tech-savvy. Is it easy to use?

Accepted Answer

HostelMitra is designed for simplicity. If you can use WhatsApp, you can use HostelMitra. Most owners set up their first property in under 5 minutes. Plus, our support team is available via WhatsApp and phone to guide you personally.

Question 11

Is there an app for my tenants too?

Accepted Answer

Yes. The HostelMitra Tenant App gives residents a transparent dues and payment passbook, complaint tracking, in-app eKYC, hostel guides, food menus when published, announcements, and notices. Owners get fewer calls, fewer disputes, and faster onboarding.

Question 12

How do tenants raise complaints?

Accepted Answer

Tenants raise and track complaints directly in the app. Owners receive WhatsApp alerts for new complaints, can triage them by urgency and status, and tenants receive progress updates without repeatedly calling the warden.

Question 13

Can I get a website or page for my hostel?

Accepted Answer

Yes. HostelMitra can publish a public hostel listing or microsite that showcases your property online, helps prospective tenants discover it, and supports a smoother path from enquiry to digital check-in.

Question 14

Which languages does HostelMitra support?

Accepted Answer

HostelMitra supports English, Hindi, and Telugu, making everyday hostel and PG operations easier for owners, staff, and tenants across India.

Question 15

Is HostelMitra on the Google Play Store?

Accepted Answer

Yes. HostelMitra: PG Manager is available on Google Play for Android. The iOS app is coming soon, and the HostelMitra Web App works in a browser today.

Question 16

Does HostelMitra work for PGs, co-living, and working women's hostels?

Accepted Answer

Yes. HostelMitra is built for boys and girls hostels, single and multi-property PG owners, working women and working men PGs, student hostels, co-living spaces, shared apartments, and multi-city property managers.